Account Deletion Policy

Introduction

At Helpkey, we respect your right to privacy and control over your personal data. This Account Deletion Policy explains how you can request the deletion of your account and all associated data from our systems.

This policy is in compliance with Google Play Store requirements and data protection regulations, including GDPR and other applicable privacy laws.

What Happens When You Delete Your Account?

When you request account deletion, the following actions will be taken:

• Immediate Deactivation: Your account will be immediately deactivated and you will no longer have access to it
• Data Removal: All personal information associated with your account will be permanently deleted from our active databases
• Booking History: Your booking history and transaction records will be deleted (except as required by law)
• Profile Information: Your profile picture, name, contact details, and preferences will be removed
• Payment Information: Any stored payment methods will be deleted from our systems
• Loss of Access: You will immediately lose access to all features, bookings, and services linked to your account

Data Retention Exceptions

While we strive to delete all your data, certain information may be retained for the following reasons:

• Legal Requirements: We may retain some data to comply with legal obligations, such as tax laws (typically 7 years for financial records)
• Active Bookings: If you have active or upcoming bookings, we may retain necessary information until the booking is completed
• Dispute Resolution: Information may be retained to resolve disputes, enforce our terms, or protect against fraud
• Security Purposes: Logs and security data may be retained for a limited period to prevent abuse and ensure platform security
• Anonymous Data: Anonymous, aggregated data that cannot be linked to you may be retained for analytics and business purposes

How to Delete Your Account

You can request account deletion through the following methods:

Method 1: Email Request

Method 2: Website Request

Processing Time

Important: Before You Delete Your Account

Right to Data Portability

Before deleting your account, you have the right to request a copy of your personal data. This allows you to keep your information before it's permanently deleted.

To request your data, send an email to helpkey.in@gmail.com with the subject "Data Export Request." We will provide your data in a commonly used format (JSON, CSV) within 30 days.

Cancellation of Deletion Request

If you request account deletion via email or website, you may cancel your request by contacting us before the deletion is processed. Once the deletion process is complete, cancellation is not possible.

To cancel a pending deletion request, email us at helpkey.in@gmail.com with the subject "Cancel Account Deletion" from your registered email address.

Children's Accounts

If you believe your child under 16 has created an account with Helpkey, please contact us immediately at helpkey.in@gmail.com. We will take prompt action to delete the child's account and personal information.

Changes to This Policy

We may update this Account Deletion Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about account deletion or need assistance with the deletion process, please contact us:

We will respond to your account deletion requests within 7 business days.